HomeRoomsFacilitiesGalleryContact Book Now
Home›Policies

Policies & Terms

Please read our policies carefully before making a booking. If you have any questions, contact us directly.

On This Page

Cancellation Policy House Rules Check-in & Checkout Privacy Policy Terms & Conditions

Cancellation Policy

Free cancellation is available up to 7 days before your check-in date. Cancellations made within 7 days of check-in may be subject to a fee.

We understand that travel plans can change. Our cancellation policy is designed to be fair to both guests and the hotel.

  • More than 7 days before check-in: Full cancellation at no charge.
  • 7 days or less before check-in: Cancellation may result in a fee — please contact us as early as possible and we will do our best to accommodate your situation.
  • Non-refundable bookings: Where a non-refundable rate has been selected, no refund will be issued regardless of cancellation timing.
  • No-show: Guests who do not arrive and do not cancel in advance will be charged the full booking amount.

Refunds will be issued via the original payment method, bank transfer, or cash as appropriate. Please allow up to 5–10 working days for refunds to appear.

To cancel or modify a booking, contact us at 03 465 1700 or waihemolodge.hotel@gmail.com.

House Rules

To ensure a comfortable stay for all guests, we ask everyone to observe the following rules:

  • Minimum booking age: Guests must be 18 years or older to make a booking.
  • Smoking: Smoking is only permitted in designated outdoor areas. Smoking inside rooms is strictly prohibited and may result in additional cleaning charges.
  • Pets: Pets are welcome in selected rooms. Please contact us before booking to ensure a pet-friendly room is assigned. Undisclosed pets may result in additional charges.
  • Noise: We ask guests to be respectful of other guests, particularly between 10:00 PM and 7:00 AM.
  • Visitors: Non-staying visitors must not use guest rooms. Please use common areas for meetings with visitors.
  • Room capacity: Rooms must not exceed their stated maximum occupancy.
  • Damage: Guests are responsible for any damage caused to the room or hotel property during their stay.
  • Lost keys: A fee may apply for lost or damaged room keys.

Check-in & Checkout

  • Standard check-in: From 2:00 PM.
  • Standard checkout: By 10:00 AM.
  • Early check-in: Available subject to room availability. Please contact us in advance to request early check-in.
  • Late checkout: Not available as a standard option — please speak to reception on the day if you need a late departure.
  • ID at check-in: We may request photo ID at check-in at staff discretion.
  • Payment: All bookings are pay-on-arrival. We accept cash, EFTPOS/card, and credit card. Online payment is not currently required at time of booking.

Privacy Policy

Waihemo Lodge Hotel respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

What we collect: We collect personal information you provide when booking or contacting us — including your name, email address, phone number, and stay details.

How we use it: Your information is used to:

  • Process and manage your booking
  • Send booking confirmations and pre-arrival reminders
  • Respond to enquiries
  • Comply with legal obligations

Who we share it with: We do not sell or share your personal information with third parties except where required by law or necessary to process your booking (e.g., payment processors).

Access and correction: You have the right to request access to, or correction of, any personal information we hold about you. Please contact us to make such a request.

Retention: We retain booking records for a reasonable period for accounting, legal, and operational purposes, after which data is securely deleted.

For privacy enquiries, contact us at waihemolodge.hotel@gmail.com.

Terms & Conditions

By making a booking with Waihemo Lodge Hotel, you agree to the following terms:

  • All bookings are subject to availability.
  • Advertised prices are in New Zealand Dollars (NZD) and are GST-inclusive (GST No. 144-659-341).
  • Prices are per room per night unless otherwise stated.
  • Waihemo Lodge Hotel reserves the right to decline or cancel a booking where these terms are not met.
  • In the unlikely event we need to cancel your booking, we will notify you as soon as possible and provide a full refund of any amounts paid.
  • Waihemo Lodge Hotel is not liable for loss, damage, or injury to guests or their property during their stay, except where required by law.
  • These terms are governed by the laws of New Zealand.

Last updated: July 2026. These policies should be reviewed by your legal advisor before publication.